Return and refund
How can I cancel an order?
To cancel an order, simply go to the Orders section in your reserved area, locate the order you want to cancel and click the button "RETURN PRODUCT". Orders can be canceled at any time before shipping.
How do I return a product?
To return a product, simply access the Orders section in your reserved area. Remember that to take advantage of the 100-day free return option, you must keep the original Kechiq box; in case of withdrawal from the contract, this must be re-used to package the product, except in cases where the box has been damaged during transport (in which case it is necessary to notify Customer Service in a timely manner). If the return is not sent with the original Kechiq box, the shipping costs equal to €15,00 will be withheld from the full refund.
When will I receive my refund?
Kechiq will assess whether the conditions for authorizing the return have been met. Upon receipt of the object at our logistics centre, its conditions will be ascertained and if the return is deemed suitable, the refund will be issued within 1-3 working days. An additional 1-5 days may be needed for the money to appear in your account. On average, the time span from the refund request to the actual credit refund is 5-10 working days.